Terms of Service
These Terms govern your use of the TaskBridge website and mobile application (the "Service"), operated by TaskBridge Digital Services (SMC-Private) Limited ("TaskBridge", "we", "us"). By using the Service you agree to these Terms.
1. What TaskBridge is
TaskBridge is an online platform that connects people who need local tasks or errands performed ("Buyers") with individuals who offer to perform them ("Agents"). Agents are independent individuals, not employees of TaskBridge. TaskBridge provides the platform and related tools such as identity verification, in-app chat, ratings and dispute review.
2. Eligibility and accounts
- You must be at least 18 years old and able to enter a binding agreement.
- You must give accurate information and keep your account secure. You are responsible for activity on your account.
- Agents must complete identity verification before accepting tasks. We may refuse, suspend or remove any account at our discretion where verification fails or these Terms are broken.
3. Using the Service
- Buyers must describe tasks truthfully and lawfully.
- Agents must perform accepted tasks with reasonable care and as described.
- You must not use the Service for anything illegal, harmful, fraudulent or misleading, including requests involving illegal goods or services, or to take communication or payment off the platform in order to avoid its protections.
- You must treat other users with respect.
4. Payments
The way a task is paid for (directly between Buyer and Agent, or through the platform for certain task types) is shown in the app before you confirm the task. You agree to pay the agreed price for completed tasks. Any fees charged by TaskBridge will be shown before you confirm.
4A. Secure payment (escrow) for remote tasks
For task types where the Buyer and the Agent do not meet in person (currently Verification and Information tasks), payment is made through TaskBridge's secure payment service. The rules below apply to those tasks.
- Service charge and fees. The Buyer sets a service charge for the task. When the Agent has finished the work, the Buyer pays the service charge plus a platform fee of 15% of it. The Agent receives the service charge minus a platform fee of 15% of it. For example, on a service charge of Rs 500 the Buyer pays Rs 575 and the Agent receives Rs 425. The fees are shown in the app before any payment is made.
- When to pay. The Agent asks for payment after finishing the work. The Agent shares the result only after the app shows the payment as secured. Do not send money to anyone outside the app's payment instructions.
- How the money is held. The Buyer pays to the bank account shown in the app and TaskBridge confirms receipt, usually within one business day. The money is then held for that task only. It is not paid to the Agent, and it is not spent or lent, until it is released or refunded under this section. Held money does not earn interest for anyone, and it is not a stored balance or account that you can top up, withdraw from or use for anything else.
- Release. The money is released to the Agent when the Buyer confirms the result, or automatically 3 days after the payment is secured if the Buyer has neither confirmed nor opened a dispute.
- Payouts. After release, TaskBridge sends the Agent's share to the payout account the Agent provided, normally within 3 business days. Agents are responsible for giving a correct account in their own name. We are not responsible for delays or losses caused by wrong account details.
- Cancellation and refund. If both the Buyer and the Agent agree to cancel through the app while the money is held, the Buyer is refunded the full amount paid, including the platform fee. Refunds are sent to the Buyer normally within 5 business days.
- Disputes. Either party can open a dispute while the money is held, before it is released. Opening a dispute freezes the payment. We keep a copy of the task messages and locations as they were when the dispute was opened, review them, and may ask both parties for more information. We then decide to release the whole amount to the Agent or refund the whole amount to the Buyer, and we aim to do so within 7 business days. The decision is recorded and both parties accept it as part of using the Service. A dispute opened without good reason, or false evidence, may lead to suspension.
- No payment outside the app. Money paid outside this process is not protected. TaskBridge cannot refund it or decide disputes about it.
- Records and checks. We keep a record of every deposit, release, refund and fee for each task, and we check our records against the bank account regularly. We may delay or refuse a payment we reasonably suspect to be fraudulent, unlawful or made by mistake.
5. Cancellations and disputes
A task may be cancelled by agreement of both parties through the app. If the parties disagree, either party may open a dispute. We may review task records, including messages and location history, and make a decision that both parties accept as part of using the Service.
Agent no-show. If an Agent accepts a task but does not attend or complete it, the Buyer may cancel the task or open a dispute. Where payment is held by TaskBridge, the Buyer is refunded as described in section 4. Repeated no-shows or late cancellations may lead to a warning or suspension of the Agent's account.
6. Ratings and content
You may post ratings and messages that are honest and lawful. You give us permission to display them in the Service. We may remove content that breaks these Terms.
7. Suspension and termination
We may suspend or end your access if you break these Terms, put others at risk, or misuse the Service. You may stop using the Service at any time and request account deletion as described in our Privacy Policy.
8. Disclaimers and limits of liability
The Service is provided "as is". TaskBridge verifies Agents using the checks described in the app but does not guarantee the conduct, quality or results of any task. To the maximum extent allowed by law, TaskBridge is not liable for indirect or consequential losses, and our total liability relating to a task is limited to the fees we received for that task.
9. Changes to these Terms
We may update these Terms from time to time. The date at the top shows when they were last changed. Continued use of the Service means you accept the updated Terms.
10. Governing law
These Terms are governed by the laws of Pakistan. Courts in Pakistan have jurisdiction over disputes arising from them.
11. Contact
Questions about these Terms: info@taskbridge.com.pk.